FAQ

The Sweet Box has arrived! Now what?

Awesome! Read over the entire recipe, be sure you have all the required equipment and any ingredients you need to supply yourself, follow the instructions and be sure to refer to the photos throughout the entire process. 

What type of ingredients do you use?

We work hard to be sure that The Sweet Box contains the highest-quality ingredients available. All-natural, organic and GMO-free ingredients are used whenever possible, and we try to support local companies too.

Are your products peanut free?

No, not at this time. Some of our products contain peanuts and our ingredients are packaged in a facility that contains peanuts and tree nuts and may contain traces of those products.

Where do I get the recipe(s)?

A link to the recipes page is included on the shipping confirmation email. This gives you time to prepare for your dessert while its in transit. If you missed it there, just click here.

Are any of your desserts vegan, gluten or dairy free.

No, not at this time, but we're experts with all types of desserts, including vegan, gluten-free and dairy-free recipes. Have a suggestion? Send us a note and let us know.

I've never baked before / I'm giving this to someone who has never baked before, will it really work?

Absolutely! We've done the difficult task of measuring everything accurately, and providing detailed instructions with step-by-step photos, so your fancy dessert will be a baking success!

What are the shipping options?

Enjoy $5 USPS Priority Flat-Rate Shipping on all US domestic orders.

Do you offer free shipping?

There are two ways to get a gift code for free shipping: 1. Follow us on Instagram and Facebook. We love to surprise you! 2. Refer a friend! They will get a $5 gift code when they make a purchase and we’ll give you $5 (to spend with us) too. $5 equals free shipping on one order! The option to refer friends is on order receipts.

Are you just sending me a baking mix?

Definitely not! Every single ingredient comes individually packaged, so you will be making your dessert completely from scratch. You are truly the baker!

When will my Sweet Box arrive?

We work hard to process and send out orders within 24 hours, but it may take up to 3 business days. We do not offer rush shipping at this time.

Do I need a lot of special equipment to make these desserts?

Definitely not. We do assume people have the basics, such as bowls and a large spoon. In the days of baking past, people didn't have electric mixers or a lot of the tools we have today. If a special piece of equipment is required, such as a cake pan of a particular size, we will do our best to list it on the particular dessert page. To view the kitchen equipment that our top customers use and recommend, CLICK HERE.

How are the ingredients packaged?

All ingredients are measured and packaged in a sterile commercial environment and carefully inspected before they get put into your Sweet Box. Nothing is more important to us than cleanliness.

What is your return policy?

We want you to be satisfied with your order! If anything is wrong, just contact us and we will make it right.